Computer Maintenance
Need a tune up? Our remote Techs can get your computer running in top form.
Your Tech will...
Adjust your system settings for the fastest and smoothest performance possible
Clean up your hard drive and free more space.
Apply the most recent security updates and patches for your operating system.
General Security Check
Need a tune up? Our remote Techs can get your computer running in top form.
Your Tech will...
Update your system with the current operating system security updates
Determine if your firewall is enabled
Check your antivirus software to be sure it is working properly
Check your system for any file sharing programs
Check your instant messaging settings for common security mistakes
Review your computer's history of visited web sites and offer suggestions on which ones to avoid in the future
Search popular web sites like YouTube, MySpace and Yahoo for your personal information
Offer advice and suggestions on how to best keep you and your family safe online
What if you don't know what's wrong?
If you are not sure what is wrong with your computer or if you need a variety of services performed, one of our Techs can help.
Our Tech will...
Connect to your computer to diagnose and troubleshoot a wide variety of issues.
Our remote services Techs can perform wide variety of tasks to meet your needs.
Internet Connection Assistance
Out of touch? No problem. Our remote network and Internet service Techs can get you back online...fast!*
Your Tech will...
Perform a full diagnostic of your existing Internet service
Troubleshoot to determine the nature of your problem
Repair the problem and get you back online
* Please note: A high speed internet connection is required so our Guru can properly connect to to your computer. t.
Computer Repair
Is your computer too slow, not responding, crashing, or just acting strange? Our remote Techs can help!
Your Tech will...
Diagnose and troubleshoot to determine the problem
Repair the problem
Software Assistance
Do you need help installing, removing or configuring your productivity software? A remote service Techs can get you on the right track!
Your Tech will...
Assist with software installation, troubleshooting or repair for one software title (i.e., Excel, FrontPage, Fireworks, Quick Books, Outlook, etc.) Operating system software is not included in this service.
Assist with configuration of your new software
Peripheral Installation
Our remote gurus can assist you with the set up and installation of a wide variety of computer peripherals. From printers and faxes, to keyboards and cameras, our gurus have you covered!
Your Tech will...
Assist with the installation of one peripheral device (camera, printer, mp3 player, etc.)
Assist with the configuration of your new peripheral
Network Security Check
Is network security on your mind? Well, it should be! Your network might not be as secure as you think it is. Personal or client data could be at risk. Play it safe and get a remote Tech to assist you now.
Your Tech will...
Examine your computer to locate and remove any file sharing programs
Determine if the proper encryption and SSID are enabled on your existing network
Check your firewall to be sure it is working properly
Spyware Removal
Have a feeling you're being watched? Spyware has become a big problem and one that is not easy to deal with. Our remote support Techs are ready to hunt down these pesky intruders and eliminate them!
Your Tech will...
Search and locate the spyware on your computer
Remove the spyware program from your system
Virus Removal
The doctor is in! Our remote support Techs are experts at virus removal. A Tech will connect to your computer, find the virus, destroy the virus and get you back in action.
Your Tech will...
Search and locate the virus on your system
Remove the virus from your computer
